I am Professor Emerita of Linguistics and Spanish at Birkbeck, University of London.

My research interests are in the areas of (digital) discourse analysis, sociopragmatics, variational pragmatics and inter-/cross-cultural communication.

I have published extensively in these areas and have contributed chapters to several handbooks and encyclopaedias in the field (e.g., Pragmatics of Social Media; Pragmatics of Society, Pragmática) and to numerous other international volumes.

I have also (co-)edited several special issues and volumes focusing on a range of topics such as pragmatic variation in service encounters, small talk, (im)politeness, discourse markers, and complimenting behaviour.

My current research is on hate speech in social media.

I am on the editorial board of several international journals